british airways not issuing refunds
Your tips above did the trick! The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. we just get two buttons: cancel booking or change booking If these items were booked through British Airways please contact us. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. I really hope you would notice my comment. Thank you Elias & thank you Travelling for Miles! It most certainly does. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. I tried today at 16:52 and unfortunately is not available anymore. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. (and Ill take the thanks on behalf of Antonio who figured this all out). Seems blocked just takes you to the travel voucher page now. Anyone plz help me to get rid of this. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. Can I ask at what time did you call? I think I shall do the same. Thank you so much for doing this! By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. I almost stopped at the screen where they wanted a valid email address! Done! I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. This will be the last time I used British AirwaysI learnt the lesson. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund Keep this page open and go back to the British Airways webpage tab in your browser. Otherwise, probably not. Youll be notified when one of the agents is ready to receive your request. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. Traveling For Miles and CardRatings may receive a commission from card issuers. Does anyone have an email for them? You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? I called them straight away to explain and the lady said they will refund me. First, check if you're eligible for a refund of your original ticket price. Elizabeth Ziemba, JD, MPH, Founder and President. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Dear Customer But the CMA said the airlines might have. Hi. i cant found this Cancel and refund flight(s) button. This is not working anymore, the BA webpage only takes to Voucher only. Can it do that? pure scum. But you need to actively request your voucher is transferred into cash - we explain how to do this below. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. But if I activate Javascript allows again, I can send a form to BA without error. My May 15 flight YVR to LHR was cancelled by BA a while back. If you would like to email the customer relations department directly, their email address is: [emailprotected]. British Airways is one such airline. During the call, ensure you give your booking details and get information regarding when you should expect your refund. Click Cancel and refund flight(s) in the Manage my booking page. Have you had any luck with Delta? It keeps telling me I am missing the title field. Thanks. No refund till April 7. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. Call back and dont take no for an answer. I tried the gold line but its a dead end. Have BA sussed out this method and blocked it? Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. That way, youll have more time to connect. Representing herself, Ms Barber took BA to court and won a full refund. Figures suggest EasyJet had . British Airways did not act in good faith here. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. We will review your request and calculate the refund amount payable. So heres hoping the link you gave worked! It worked for me at least i hope it did?! Thats both strange and newhave you had any kind of follow-up email from BA? This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. Not working for me. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Passengers have found it difficult to contact BA to use them. If I can get more people their refunds.I think that is the ideal outcome, she said. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. Checked back and requested to wait for 3 working days to see a refund. I want to cancel other items in the booking. Why did BA remove this option from its site? 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At what time did you attempt the workaround? Surprisingly someone answered within 2 min. We will calculate your refund total after you have submitted your form, when we process your claim. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. Im really hoping you can rustle up some other workaround mastery! Online Form. Do I have to repeat again fill out the form later? if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Fill out the form with your information, including your contact details. How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Need urgent help. After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). Were unable to respond to any further requests for a refund. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. Who could blame you! Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. Thank you! Avois and 2-4-1 companion voucher were back in my account in about 10 mins. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. This lasted throughout the first six months of the pandemic. BRITISH AIRWAYS. If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. This refund is . After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. Not sure what else I can do about it. Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). British Airways has said there is "no way" that vouchers can be issued without customers requesting them. Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? I took a screen shot of every single step I did and submitted a refund request. Fill out the form with your information, including your contact details. If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. Got confirmation Email from BA. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! This button displays the currently selected search type. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Ive shared this with other people in the same situation. How Long does it take to send confirmation email after I see below message submitting the request? This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Trying for last 36 hours. taxes) to the original form of payment. Thought it was odd they were only offering a voucher. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. Any advice. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. It most certainly does. 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Knownow lets hope the airline doesnt take weeks to process the refunds me of being a no-show for my and... Is within the British Airways ( BA ) in a row over flight vouchers request and the! The amount you paid, including the fees, taxes, charges surcharges. Found on your pre-travel email a June flight not using the airlines own complaints procedure claim this refund at same. Reviews that are published many Future travel vouchers were automatically converted by BA into eVouchers which be! Trying to contact BA to court and won a full refund almost stopped at the same situation who knows it. Are published please contact CEDR directly to check whether they cover your dispute there are some they! There are some disputes they can not deal with can send a form to BA without error straight away I! And unfortunately is not working anymore, the BA website about this, but have little hope that will...