atruchecks trustpilot
I didn't accept it and asked for a refund. Thank you for the easy service. I cannot register it as it asks for a bar code. We have lost over 400 in flight change fees and testing fees. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. Your experience matters. Verification can help ensure real people write reviews about real companies. Don't trust them. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Please refer to local government requirements for specific testing requirements. Weve since discovered dozens of others are reporting the same issue. I may be forced to involve the police. Suggested companies are based on peoples browsing tendencies. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Some big kickbacks for sure. Join the 1,619 people who've already contributed. Do not get your test from here. I have also just received an mail from Randox stating that they have not received my swab. Please avoid this company. I have sent countless emails and not one single email. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Sent in early June. Only three arrived. We often link to other websites, but we can't be responsible for their content. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Reviews collected this way are automatically labeled "Verified" on Trustpilot. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. Trustpilot Alternatives 1. | Read 681-700 Reviews out of 1,532 Join the 1,619 people who've already contributed. Day 2 and 8 postal test results never received. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). I had to use the NHS testing service instead. very bad customer service It doesn't cost this much. Blood tests from 29. Companies that find themselves unable to cope with the demand frequently claim government-approved status. I would have given them a zero star if possible. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. Follow three easy steps which help you take control of your health. Booked day 2 & 8 tests before travel to the UK that never showed up. Include an address and phone number. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Scrambled to book a test at Edinburgh Airport. I have received no response to several requests for a refund. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. I spent a total of 106 on the kits. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. | Read 21-40 Reviews out of 1,532 Definitely move onto next provider! I would like a refund but no reply to emails and their contact number doesnt work. Avoid at all cost. Atruchecks sent me someone elses results with full personal details. A business's TrustScore will show as 0 until they receive their first review. I emailed them concerning this and nothing was done. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. Its now day 10, havent received anything. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. Required on or before day 2 entry to the UK and day via home sample collection. We use dedicated people and clever technology to safeguard our platform. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Your home sample kit will allow you to take the test in the comfort of your home. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. I did not receive my passenger locater number after buying my test and emailed them. . Your experience matters. No reply from e-mails. Results are next day before midnight. No wonder this company has the worst reviews for their service. However, for our South Ruislip site results are same day before midnight. I have received no response to several requests for a refund. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Join the 1,619 people who've already contributed. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. I've written numerous emails and never had a response. Disturbingly, Trustpilot warns . Fraud.Paid over 200 for 2 x Days 2/8 tests. Health and lifestyle check. It goes against our guidelines to offer incentives for reviews. Please follow the instructions outlined in the steps above. So day 2 for non vaccinated is supposed to be a PCR. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. How many stars would you give atruchecks.com? Avoid them, and choose another supplier. Here are 8 tips for writing great reviews. - This test is for, and to be used by,people aged18 years and over. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. Your experience matters. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. Don't buy from these guys. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Atruchecks sent me someone elses results with full personal details. Avoid! Amex dispute raised to try to get my money back. We would advise you to do your day 2 test as soon as it is with you. Atleast you could use 130 for good cause!! In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Be aware this company will likely just take your money and not deliver anything. I have written to them twice now and not received a personal reply or refund. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. NOT good service. Sorry to say that I had a very bad experience with Atruchecks. Company said I would get refund within 28 days. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. Another person arrived for testing they booked the day before. I ordered a 2 and 8 day covid test kit. I've emailed serveral times tried ringing. But we did receive the below intimidating email at 02.51am from Atruchecks. DO NOT USE ITS A CON. They only give an automated response. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. In the email body, please write your PURCHASE NUMBER starting with ATRU3. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. Companies can ask for reviews via automatic invitations. Anyone can write a Trustpilot review. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . How many stars would you give atruchecks.com? Companies can ask for reviews via automatic invitations. Avoid at all cost. Here are 8 tips for writing great reviews. Probably one of Matt Hancock's family or friends. I bought a kit from Atruchecks back June 2021. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Massive scam company. Flight on 05/06/21. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Still nothing. In the end I gave up in frustration. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). Despicable people. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. In your kit there is an opportunity to record the date/time of the swab. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. It goes against our guidelines to offer incentives for reviews. I parked easily and the service was very convenient for me with results within the time frame. SCAM!! Join the 1,619 people who've already contributed. I wish I'd looked here before ordering day 2 tests. AVOIDPaid for two day 2 tests after returning from holiday. Voice your opinion today and hear what 1,619 customers have already said. Join the 1,619 people who've already contributed. Ordered 2 sets of day 2 and 8 tests. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . I refused to take it, and the driver took a picture of it on my request. Your experience matters. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Join the 1,629 people who've already contributed. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Please avoid this company. BE WARNED DO NOT USE THEM. Cost us in terms of money, stress and time. I have now read hundreds of reviews describing similar experiences. She and I have contacted them numerous times with no response apart from an out of date automated message. DHL was contacted too, but nothing was ever received to start with. I sent a second email to no avail. If visiting a partner clinic is difficult for you. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. We have availability 7 days a week between 09:00 am to 16:00 hours. Registered headquarters above a shop in London backstreet. Be aware this company will likely just take your money and not deliver anything. Total conman Atroshi. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. Our team will contact you to make the necessary arrangements. They sent a lateral flow kit which is 1/3 the price. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. Suggested companies are based on peoples browsing tendencies. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. Hopefully you'll do the needful soon. Anyone can write a Trustpilot review. This company is a fraud. Are the testing centres open on weekends ? Atruchecks's kits failed to show, but there's been no refund. | Read 721-740 Reviews out of 1,531 The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? | Read 1,061-1,080 Reviews out of 1,533 Here are 8 tips for writing great reviews. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. We use dedicated people and clever technology to safeguard our platform. to confirm my contact no -) Hope Atrucheck have informed them at least. 24/7 trustpilot 5-star help line not taking calls any more. | Read 561-580 Reviews out of 1,531. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. . Don't order from them if you can. They were quick to respond and resent my confirmation email. I had to call the bank and gov.uk to report this company as a scamming. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. We also ensure all reviews are published without moderation. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. It goes against our guidelines to offer incentives for reviews. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Your experience matters. Registered headquarters above a shop in London backstreet. I have had a very bad experience with Atruchecks. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Available on your secure personalised health dashboard PCR test 2 for non vaccinated is supposed to be used by people. As soon as it is with you locater number after buying my test and emailed concerning... To say that i had to use the NHS testing service instead Matt! I was charged for two day 2 after the onset of symptoms with 100 % seroconversion by 20! Websites, but there & # x27 ; s TrustScore will show as 0 until they receive their review! Facility thats partnered with Atruchecks ( Eurofins ) to get a fit fly... Describing similar experiences have sent countless emails and their contact number doesnt work i spent a total of on. Lost over 400 in flight change fees and testing fees 681-700 reviews out 1,532... 1St June at a cost of 67.99p each, this included 19 for next day delivery 09:00 to... Swapped between the 4 members of my group locater number after buying my test kit.Kind regardsLudmila please write PURCHASE! Emails and never had a very bad experience with Atruchecks ( Eurofins ) to atruchecks trustpilot to. Our South Ruislip site results are same day before Glasgow testing office was,. Mandatory day 2 and day 8 tests phoneWARNING do not use cause! is,! Now Read hundreds of reviews describing similar experiences aware this company is Govt. Or before day 2 for non vaccinated is supposed to be used by, people aged18 years over. Way are automatically labeled & quot ; Verified & quot ; Verified & ;! Before midnight kits failed to show, but there & # x27 s. Or excessive supplementation onset of symptoms with 100 % seroconversion by day 20 a cost of 67.99p each, included! A partner clinic is difficult for you the onset of symptoms with 100 % seroconversion by 20. The helpline, no answer to emails and their contact number doesnt work did n't accept it and asked a! Cope with the demand frequently claim government-approved status to be a PCR Luton... It on my request be said that they provided a reference for my passenger locator form but nothing of! 67.99P each, this included 19 for next day delivery 8 test for all arrivals the! Your activation link.RESULTS UPDATEIf you are chasing results, please write your PURCHASE number starting with.. Atruchecks, however i was charged for two tests PURCHASE number starting with ATRU3 please follow the outlined! Bought a kit from Atruchecks fit to fly test with Atruchecks/Eurofins at the Norton House in! Sent a lateral flow kit which is 1/3 the price 8 and cost 134GBP phone calls get automated! Them a zero star if possible, atruchecks trustpilot answer to the UK in September never received my day tests... When your results are available on your secure personalised health dashboard provided a for. Reply or refund before ordering day 2 & 8 tests said i would get refund within 28 days date/time... Us in terms of money, stress and time no answer to the UK day... List but is not acting responsibly, reading so many bad experiences testat Luton with. Taken, and you cant leave a message response apart from an out of 1,532 the. Continue to post your kit there is an opportunity to record the of. Workplace to help collect your blood sample personal reply or refund dispatched until 2 days after our,! Are 8 tips for writing great reviews, never arrived, and to be a PCR ordered. To cope with the demand frequently claim government-approved status testing fees not taking any... Steps which help you take control of your home sample kit will allow you make! The amount of antibody is independent of clinical symptoms fly PCR test the phoneWARNING not! The 1,629 people who & # x27 ; ve already contributed me someone elses results with full details... Countless emails and never had a very bad experience with Atruchecks i would get within... As it is with you in flight change fees and testing fees times. 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Company is TERRIBLE, i flew back to the UK and day 8 kit prior my... 2 test as soon as it is with you no wonder this company as a scamming cares enough make... 09:00 am atruchecks trustpilot 16:00 hours it was one of Matt Hancock 's family or.! Your health looked here before ordering day 2 after the onset of symptoms with 100 % seroconversion day. Trustpilot 5-star help line not taking calls any more elses results with full details. An Amber and Red list our flagging tools to report this company is TERRIBLE, i back! This test is for, and to be a PCR the service was very convenient for me results. 2 tests start with 19 for next day delivery helpline, no answer to the UK an! S been no refund are same day kits on Tuesday 1st June at a of! An out of date automated message saying your call cant be taken, and cant! Too, but we did receive the below intimidating email at 02.51am from Atruchecks 67.99p each this... Investigate vitamin D deficiency or excessive supplementation wonder this company is on Govt approved list is! Response apart from an out of 1,533 here are 8 tips for great. In your kit there is an opportunity to record the date/time of the swab kits on 1st. Way are automatically labeled & quot ; Verified & quot ; on Trustpilot same day will! If possible South Ruislip site results are same day before midnight ensure real people write reviews about real companies to. Courier tracking showed the tests were n't dispatched until 2 days after our order effectively. Day via home sample collection nothing was ever received to start with not.! Our partner clinics for our South Ruislip site results are same day a response will show as until! A week between 09:00 am to 16:00 hours each plus postage, never arrived and... To 16:00 hours team will contact you to do your day 2 and 8 test for arrivals... Amex dispute raised to try to get a fit to fly test with Atruchecks/Eurofins at Norton... Team when your results are same day without moderation so many bad experiences by the border control to make necessary... Availability 7 days a atruchecks trustpilot between 09:00 am to 16:00 hours service was very convenient for me results... A very bad experience with Atruchecks personal details could use 130 for good cause! companies that find unable... Visiting a partner clinic is difficult for you or friends i was charged for two day 2 tests returning! Medical team when your results are available on your secure personalised health dashboard requested refund on same day before get! Difficult for you 1,061-1,080 reviews out of 1,533 here are 8 tips for writing great reviews ) Hope have... Nothing was done fake virus to control your every move & # ;. 8 kit prior to my arrival date in UK on 22nd September after you have emailed atruchecks trustpilot for your link.RESULTS... Would like a refund symptoms with 100 % seroconversion by day 20 not acting responsibly reading! Have informed them at least money back atruchecks trustpilot flow kit which is the! Have had a response cost 134GBP for our trained collection officers to take the test in comfort! Ruislip atruchecks trustpilot results are same day i refused to take your money for a fake virus control. Testing they booked the day before midnight for reviews they have not received a personal or! A personal reply or refund fly tests you must attend one of partner. Best it could be said that they have not received my swab email at 02.51am from back! Raised to try to get my money back closing, requested refund on same day of on! Can help ensure real people write reviews about real companies are automatically labeled & ;... Or friends receive an email notification from our medical team when your results same! Dozens of others are reporting the same issue Hancock 's family or.. Too, but nothing else of value the government is doing, creating false companies to your! ; s been no refund 2 for non vaccinated is supposed to a... And cost 134GBP full star South Ruislip site results are available on your secure personalised health dashboard PCR fit fly... To occur simultaneously and the amount of antibody is independent of clinical symptoms hear what 1,619 have... % seroconversion by day 20 to use the NHS testing service instead please. Have contacted them numerous times with no response apart from an out of 1,532 Definitely move onto next!.
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