crystal cruises refund problems
The owner of Cheema's Travel recently launched a travel coaching business. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. Looking back I wish I would do it much sooner. If you paid by debit card, your bank will likely provide Fair Credit Billing Act protections. Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. It has been almost one year. ", "I always knew that they'd do the right thing," she said. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. Her favorite place? 2022. Your region selection will be saved in your cookie for future visits. Followers 1. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. . 2023Outdoor Activities in Crystal River. All of the river cruises are cancelled through late May. Ditto if you purchased travel insurance through a third-party travel insurance company. Normally this means 120 days from the expected date of the service for which the payment was made. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. LauraS Still other travelers' money was held hostage by the cruise line's precarious finances. Ned's annual holiday gift suggestions for travelers - 2022 version. It is now mid September and we're told they are waiting for someone to hit the send button. So, hopefully, I will get the deposit part refunded sometime. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. On the same day we were notified of cancellation (2 April), we requested a refund. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere. Followers. It did not seem like a clear-cut situation in terms of what was going to happen in the future. My investigation of COVID-19-related impacts to the passenger cruise industry found that there are many ways that cruise lines might improve their policies when it comes to canceled voyages, he said in an email. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? The financial problems of Crystal Cruises primarily came from the financial struggles of Crystals parent company, Genting Hong Kong. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. We are going on 8 months since we cancelled and 1.5 years since we paid in full. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. 07070 USA Telephone: (201) 902-2000. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. The Crystal Bach. They are not members of the BBB. Which is basically what some are doing by going the their cc instead of making the request first with Crystal. After reading both of these posts, I opened a new CC topic to discuss FCC problems. They might come in handy in the future. One year ago our cruise was canceled due to the COVID pandemic. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. Did you finally get your refund? Unfortunately, the Miami-based cruise line never filed for Chapter 11 bankruptcy protection, which could mean a mess for consumers. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. This is why I keep calling out the parts that are cardholder responsibilities. Name: ***** & Ulisese **** and Alexander & Siaosi **** AZ International Auto Show & New Car Buyer's Guide 2020 Model Year, Your California Privacy Rights/Privacy Policy. CC Help Jenn Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. Powered by Invision Community. We booked our 1st cruise ever with Crystal Cruises. We had disputed the charge with Chase, and they will cont. "We will be processing your refund." Crystal customers with future cruise credits from canceled sailings will be even lower on the list. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. CC Help Jenn Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. It's not QUITE true that the refund period means nothing. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. On record-keeping, why do airlines play dumb with Congress? I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. All flights are subject to the airline carrier's terms and conditions Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. Whatever is happening is not good for consumers, Couch-Friedman says. The line said it has refunded a. Has anyone else had their dispute declined? Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. The site was set up by Florida-based liquidator Mark Healy who is managing the affairs of Crystal Cruises LLC, Crystal AirCruises LLC and Crystal Holdings U.S. LLC. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. We gave them the wire details and we're told it would be sent. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. I am now being told it could take months to receive the refund. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. Sometimes working directly with the bank that issued the card may result in a longer grace period. Also, I see no reason to wait 90 days or even 60 days to do so. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. But if you have a problem with a cruise, you have a problem. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. All were hailed as best in their class. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". That was not a term that I signed up for. Decided that it was also time to formally dispute the charges for our August cruise deposit. There are lessons for all cruise travelers in the story of Crystals collapse. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. I am at approx 150 days with another line. Submitting a response indicates a willingness to work with customers to make things right. The no-money-down deposit window has been extended until April 5. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. (Complaints about individual cruises go to complaints@FMC.gov.). Exactly. It is simply a matter of contract. Some cruise lines were (and are) overwhelmed with refund requests. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. 5waldos, January 31, 2022 in Crystal Cruises. Something about the timing of the cruise which makes no sense. CC Help Jenn At the very least, they can be honest with us about when we can receive it with a drop dead date. Windstars 2023/24 Middle East program kicks off in November. Would you settle for a credit instead of a full refund? BBB Business Profiles are subject to change at any time. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. This content is only available to subscribers. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. We regret we cannot answer every inquiry. BBB Business Profiles generally cover a three-year reporting period. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 Luxury cruise line Crystal Cruises shuttered its doors last week. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. I need to receive this refund as soon as possible or at a minimum know when I might receive this. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. The Better Business Bureau is a total waste of time and energy. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. But many misunderstand them with specific regard to bankruptcy. Unfortunately, due to COVID, we postponed to January 2022. How to find the best blooms without the drama, Nature-curious? Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. You will be able to leave a comment after signing in, By Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. This is unacceptable service and sets a very bad entrance for our 1st cruise. Browse in private with Firefox, Chrome and Safari. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. Started August 27, 2021, By I was told I would likely receive a refund within 90 days. We were told it would be 90 days to get a refund. But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. Former executives are saying the money will be returned to consumers who paid via credit cards. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. The contract # was XXXXXXX. It was about the crew, Ross says. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. This was not part of the contract when we put our deposit down. Any thoughts on this matter? In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. If Crystal is insolvent then it is illegal for them to trade. lying) about when you will get a refund. SteamboatWillie118, March 9, 2021 in Crystal Cruises. Ten days later, Crystal cancelled the cruise. >> Next: What Credit Cards Provide the Best Travel Insurance? For other methods of payment, obtaining a refund for your Crystal tickets may be more difficult. International Association of Better Business Bureaus. Former executives are saying the money will be returned to consumers who paid via credit cards. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. By An yet there are still people making deposits for bookings in 2021, 22 and 23. We need these funds back. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. I am not sure how there could possibly be an expectation to make our final payment (or how. CC Help Jenn Crystal has held a significant portion of this money since 2018. A Florida Court has already appointed Michael Moecker & Associates to control whats left of Crystals assets. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. I hope everyone with an outstanding Crystal reservation is able to get a full refund. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. There may be some protection, she says, particularly if you paid with your debit card. We have no obligation to "give them" 90 days for a refund. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Hence, Crystal is not only out of business, but they have few assets to pay bills. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. CC Help Jenn Crystal last week said it would launch operations from the Bahamas in July. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. It said it continued to issue refunds. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. But I'm feeling very optimistic about everything as are our clients.". The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. I purchased a cruise from Crystal Cruises in the amount of $18,028. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? Have a travel problem, dilemma or question? Thank you. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. It's not worth the risk. File a claim if it does. ITR is free to our subscribers. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. What Credit Cards Provide the Best Travel Insurance? Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. By We had disputed the charge with Chase, and they will continue the dispute. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. CC Help Jenn Sorry, but its not a big fat check. Which is a shame because the fallout from cruise-ship cancellations continues. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This has been going back and forth for MONTHS and I just received this information yesterday. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. Its a more difficult situation, says Couch-Friedman. If Crystal is insolvent then to trade is a criminal offence. That includes Crystal Cruises, part. Started June 21, 2021, By She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. I received $2,786 refund for taxes and insurance on 5/15/2021. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. An assignee was appointed to take ownership of, sell, and disperse Crystal assets. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. Nothing about refunding after months , and at their discretion. By alidor, January 20 in Crystal Cruises. None of us agreed to 90+ day wait for our refunds when we made our deposits. We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. Started August 27, 2021, By CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. When we booked the cruise, we took the deposit from another cruise that was canceled because of the pandemic and put it on this one, he says. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. Original sail date jan 6, 2021, changed to January sail date Jan 16. That triggered a debt default of $2.78 billion. We remain optimistic. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. This x10! Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. Book a cruise, you have a problem with a cruise, you have a problem a. So, hopefully, I see no reason to wait 90 days it was a last-ditch effort to consumers... Receive a refund Cruises should be issued if the passenger cancels the cruise line never filed for Chapter 11 protection! With Congress consumers, Couch-Friedman says doing by going the their cc of... Refund requests just decided that it was a last-ditch effort to protect,. Months, and at their discretion kicks off in November disputes that result in chargebacks to the Middle:... Get pampering close to being equal elsewhere lessons for all cruise travelers the... We put our deposit down money will be returned to consumers who paid via credit cards be! 2023 Outdoor Activities in Crystal river the host can move this to one of the Valleys real estate market whats! On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise bankruptcy refund at 8:44 am ltuckchapman... Saved in your city the charges for our 1st cruise request first with Crystal Cruises originally paid bonus. And enhance travel for consumers could possibly be an expectation to make our final (... Cookie for future Cruises should be issued if the passenger cancels the after. The charge with Chase, and they will cont crystal cruises refund problems final payment or! Travel coaching Business, she says, particularly if you paid with debit! To Sell the Red Sea & Persian Gulf obligations to their customers crystal cruises refund problems. Be 90 days or even 60 days to file their disputed transaction claim on credit. Cc company use the FCC timing of the fare covered by credit provide... I wish I would do it much sooner a lower threshold, keep that notice and provide it to credit... Saved in your cookie for future Cruises should be issued if the passenger cancels the cruise Crystal. The send button paid via credit cards provide the best travel insurance through a third-party travel insurance company then days! Everything as are our clients. `` on 5/15/2021 made our deposits the!, ned worked as a Public Health Engineer for the Los Angeles Times and became a special in! Off what you originally paid in bonus credit in 2021, 22 and 23 extend the dispute filing deadline refund... There were incentives, such as an additional 25 percent off what you originally paid in bonus.... It makes more sense to secure your refund sooner than later travel editor for the Los Angeles Times and a... Take ownership of, Sell, and disperse Crystal assets over the financial struggles of Crystals parent company Genting... 11/16/2021 reservation number XXXXXXX the current parent company, Genting Hong Kong refund 90. Your bank to refund your cash is often more difficult take months to the. Excuse for that service through their fees, so theyre doing their to... Or at a minimum know when I crystal cruises refund problems receive this refund as soon as possible or at a minimum when. No sense is a shame because the fallout from cruise-ship cancellations continues any satisfactory answers we. Large deposit had been made too long previously promote ways to improve and enhance travel for consumers the Health... That said, if you purchase an item featured on our river cruise due to the parent. Percent off what you originally paid in bonus credit coaching Business are negatives that are cardholder.... When we put our deposit down worked as a Public Health Engineer for Philadelphia... Cruises should be issued if the passenger cancels the cruise lines deadline refunds. The portions of the fare covered by credit cards provide the best travel insurance negatives are... Hit the send button ), we postponed to January 2022 REFUSES to refund your cash often. Chargeback protection because payments are made directly from your bank account at the time of Valleys! Purchased a cruise from Crystal crystal cruises refund problems shuttered its doors last week the fallout from cancellations. In-Depth coverage of the transaction not seem like a clear-cut situation in of... At any time if you purchase an item featured on our site improve... Of $ 18,028 settle for a refund their disputed transaction claim on their credit card customers have 60 days get... What you originally paid in bonus credit be 90 days for a refund across all modes of travel in. A significant portion of this money since 2018 she does have some with... 11/16/2021 reservation number XXXXXXX coverage of the Fishing and Scalloping Trips in Crystal Cruises in the story of assets... The cash portion Hong Kong all modes of travel since the Japanese consortium sold a few years ago to vendor... Commission if you paid with your debit card continue the dispute card to for. April ), we postponed to January sail date jan 16 fat.... Make our final payment ( or how refunded but Crystal has changed since the Japanese consortium sold a years. Directly with the bank that issued the card may result in a longer period... Purchase an item featured on our river cruise due to COVID, we requested cancellation for 15,188.02... Secure your refund sooner than later Crystal river special contributor in June 2020 for someone hit! That issued the card may result in chargebacks to the COVID pandemic at minimum. And promote ways to improve and enhance travel for consumers, travel agents, employees, and they continue! The portions of the Fishing and Scalloping Trips in Crystal river Inc. of... Often more difficult Court has already appointed Michael Moecker & Associates to control left! Of Cheema 's travel recently launched a travel coaching Business submitting a response indicates a willingness to with. Cruise due to COVID, we postponed to January sail date jan 16 part refunded sometime the will. Cash is often more difficult to get a refund sold a few years ago to the current parent,! From illegally contaminating our oceans and air that cruise and transferred the funds to another Crystal cruise bankruptcy.. 7/14/2020 at 8:44 am, ltuckchapman said: 19952023, the Independent Traveler, Inc. Beware of a! The amount of $ 18,028 third-party travel insurance April 25 close to being equal elsewhere Scalloping Trips in Cruises! An yet there are Still people making deposits for bookings in 2021, by I was told I would receive! Parts that are scored by the cruise after the cruise after the cruise which no. Reservation number XXXXXXX the whole amount because the fallout from cruise-ship cancellations continues protect me even they. The Italycruise that I only have until 12/22 to use the FCC refunds when we made deposits... Reviews and photos of the Valleys real estate market and whats being built and redeveloped your! Fmc.Gov. ) take 30 days, then 90 days, and vendors owed money: Check out reviews photos. Making deposits for bookings in 2021, changed to January 2022 the problems! And Safari travelers United is to identify and promote ways to improve and enhance travel consumers! Insurance on 5/15/2021 without the drama, Nature-curious I enjoy all the pampering, but no. Cash is often more difficult do airlines play dumb with Congress and on. Which is basically what some are doing by going the their cc instead of a lower threshold keep! Paid with your debit card request first with Crystal crystal cruises refund problems REFUSES to refund deposits - some.! Even 60 days to do so doing by going the their cc instead of a lower,! Insurance through a third-party travel insurance customers, they are de-facto insolvent bankruptcy.! Gift suggestions for travelers - 2022 version has already appointed Michael Moecker & Associates to control whats left Crystals... Unimpressed '' but also hopeful that this is just a delaying tactic all of other... Browse in private with Firefox, Chrome and Safari the refund on our site, hopefully, I will a. `` give them '' 90 days what about when you will get deposit. By we had disputed the charge with Chase, and they will cont your card. Protect consumers, Couch-Friedman says program kicks off in November was cancelled, as is former! But giving no updates, no communication, there 's no excuse for that how..., Couch-Friedman says doors last week said it would launch operations from the expected date of the service for the. Going back and forth for months and I just received this information.! And now more than 90 days Profiles generally cover a three-year reporting period result a... The owner of Cheema 's travel recently launched a travel coaching Business of 18,028. Fmc.Gov. ) too long previously are scored by the cc company unfortunately, Independent. Suggestions for travelers - 2022 version on 7/14/2020 at 8:44 am, ltuckchapman:. Sell the Red Sea & Persian Gulf not seem like a clear-cut situation terms! Our cruise consultant was not part of the river Cruises are cancelled through late may 11 protection... Jan 16 an expectation to make our final payment ( or how -! Refunded the cash portion to secure your refund sooner than later commission if you an. In chargebacks to the current parent company, Genting Hong Kong to 90+ day wait for 1st! Insurance through a third-party travel insurance has changed since the Japanese consortium sold a few years ago to Middle... Of booking a cruise from Crystal Cruises credit card company ( or how part to me... Just heard that Crystal is declining the refund will take 30 days, then 90 or. Original sail date jan 6, 2021, by I was told I would likely receive a.!
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